4dyes Privacy Policy
Your privacy is our priority. This document explains how 4dyes collects, uses, and protects the personal information of platform users in Malaysia.
Effective Date: 1 January 2026. This policy is subject to Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
4dyes collects several categories of information from users to ensure the platform operates smoothly and that the user experience is safe, seamless, and relevant. The types of information we collect are as follows:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. For further identity verification, we may request a copy of an identification document such as a Malaysian identity card (MyKad) or passport to meet platform compliance requirements.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type (smartphone, tablet, computer), operating system, browser type and version, IP address, and in-session activity data. This information is used to optimise the user experience and detect any suspicious access.
Payment Information in MYR
To process deposit and withdrawal transactions in MYR (RM), we collect payment method details such as bank account numbers or digital wallet (eWallet) information. Full card numbers are not stored on our servers — sensitive information is processed through security-verified payment providers.
Cookies & Usage Data
The 4dyes platform uses cookies and similar tracking technologies to record user preferences, maintain login sessions, and analyse usage patterns. Usage data includes pages visited, session duration, games played, and in-platform button interactions.
2. How We Use Your Information
4dyes uses collected information solely for legitimate purposes directly related to the provision of platform services. Your information will not be used for any other purpose without your prior consent.
The primary purposes for which this information is used are:
- Account management: Creating, verifying, and maintaining user accounts securely.
- Transaction processing: Processing deposits, withdrawals, and other transactions in MYR accurately and promptly.
- Platform security: To detect and prevent fraud, account misuse, and suspicious activity.
- Service improvement: Analysing usage patterns to continuously improve the platform's interface, performance, and features.
- Communications: Sending transaction notifications, important account updates, and relevant promotional information (you may unsubscribe at any time).
- Legal compliance: Fulfilling legal obligations under Malaysian legislation, including KYC (Know Your Customer) requirements where applicable.
3. Cookies, Tracking & Data Storage
Cookies & Tracking Technologies
The 4dyes platform uses several types of cookies to ensure core functions run smoothly. Session cookies maintain your logged-in status throughout your visit. Preference cookies store your chosen language and display settings. Analytical cookies help us understand how users interact with the platform so we can continuously improve the user experience.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage & Security
All user data is stored on servers protected with high-grade encryption. 4dyes uses SSL/TLS protocols to ensure that all data transmitted between your device and our servers cannot be intercepted by third parties. Internal access to user data is restricted to staff who require it to perform their duties, and all staff are bound by strict confidentiality agreements.
User data is retained for as long as your account is active or as required for legal compliance purposes. Once an account is formally closed, personal data will be deleted or anonymised within the timeframe prescribed by applicable law.
4. Sharing Information with Third Parties
4dyes does not sell, rent, or share users' personal information with third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which information may be shared:
- Payment service providers: Required transaction information is shared with the payment gateway providers used to process deposits and withdrawals in MYR. These providers are bound by strict security policies.
- Legal authorities: Where required by Malaysian law or a court order, 4dyes will disclose the necessary information to the relevant authorities.
- Technical service providers: Some platform functions are supported by trusted third-party providers (such as cloud and security services). These providers only have access to the information needed to carry out their tasks and are not permitted to use it for any other purpose.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of that process, subject to equivalent privacy protections.
5. User Rights, Policy Changes & Contact Us
Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 4dyes' internal policies, you have the following rights regarding your personal data:
- Right of Access: You have the right to request and receive a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic information directly in your account profile settings.
- Right to Erasure: You may request the deletion of your personal data in certain circumstances, subject to our data retention obligations under applicable laws.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time through your account settings or by contacting us.
Changes to This Privacy Policy
4dyes reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or their registered email. We encourage you to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 4dyes support team by email at [email protected]. We will endeavour to respond to privacy-related enquiries within seven business days. For general platform enquiries, you may also refer to our FAQ page for faster guidance.
Your Data is Safe. Your Platform is Trusted.
We are committed to protecting your privacy every step of the way. Create your 4dyes account with confidence — or log in to pick up where you left off.